Our Commitment to Quality

At Rare Treasures India, we take great care in curating and presenting antiques, artefacts, paintings, and collectible pieces. Due to the unique and often one-of-a-kind nature of these items, we encourage customers to review all product information carefully before making a purchase.

Returns

As most items in our collection are unique collectibles and antiques, all sales are generally considered final. Returns may not be accepted unless an item arrives damaged or an incorrect item has been delivered.

Damaged Items

If your order arrives damaged during transit, please notify us within 48 hours of delivery.

To help us review your request, please provide:

  • Photographs of the damaged item
  • Photographs of the packaging
  • Order details and contact information

Our team will assess the situation and work toward an appropriate resolution.

Incorrect Items

In the unlikely event that you receive an incorrect item, please contact us within 48 hours of delivery. We will review the issue and provide assistance as quickly as possible.

Refund Eligibility

Refunds may be considered only in cases where:

  • An item arrives significantly damaged during transit
  • An incorrect item has been shipped
  • A verified issue cannot be reasonably resolved through replacement or other suitable arrangements

Non-Refundable Situations

Refunds may not be available for:

  • Change of mind purchases
  • Minor variations in color, texture, or appearance due to photography and screen settings
  • Natural age-related characteristics commonly found in antiques and vintage pieces
  • Requests made after the reporting period

Processing Refunds

If a refund is approved, it will be processed through the original payment method. Processing times may vary depending on the payment provider and banking institution.

Contact Us

For return or refund inquiries, please contact us:

Phone: +91 9897148555

Address:
179-B, Rajpur Road,
Dehra Dun, Uttarakhand 248001,
India

We appreciate your trust in Rare Treasures India and remain committed to providing exceptional service and carefully curated collectibles.